Returns & Refunds Policy for TheMushroom.site

TheMushroom.site is committed to providing high-quality products. Each item is made specifically for each order, ensuring a unique and personalized experience. Due to the custom nature of the products, the return and refund policy is as follows:

Returns and Exchanges

• Returns or exchanges are not supported for reasons such as:
  • Ordering the wrong size or color.
  • A change of mind.
• Carefully review orders before finalizing purchases to ensure the correct options are selected.

Refunds and Replacements

• A free replacement or a refund is offered in cases of damaged products or manufacturing errors.
• To report an issue:
  • Contact TheMushroom.site within 30 days of the product delivery date.
  • Provide clear photos or videos demonstrating the problem.
  • The damaged item usually does not need to be returned.
  • If multiple items with the same design are affected, include a photo or video showing all affected items in one frame.
• Refunds are usually processed to the original payment method.

Important notes

• Low-Quality Design: Reprints or refunds will not be offered for print issues resulting from a low-quality design file provided by the customer.
• Incorrect Address: If an order is unsuccessful due to an incorrect delivery address, a replacement may be offered with an additional charge or a partial refund.
• Minor Print Variations: For Direct-to-Garment (DTG) products, a tolerance of 0.5 inches is allowed for print placement. Minor variations within this range will not be considered defects.